hoking168 Account & Payment FAQ

If you forget your hoking168 password, visit the login page and click "Forgot your password?" You'll enter the email address associated with your account. We'll send a password reset link to that email within a few minutes. Check your inbox and also your spam or promotions folder, as emails sometimes arrive there. Click the link in the email, choose a new password (at least 8 characters, including uppercase, lowercase, and numbers), and confirm it. Your password updates immediately, and you can log in with your new password. If you don't receive the reset email within subject to verification, contact our support team during business hours—they can resend the link or help you recover your account through identity verification.

To open a hoking168 account, you provide a username, email address, password, and mobile number. After you verify your email, we ask for identity documents during our KYC (Know Your Customer) process. You'll upload a government-issued ID (passport, national identity card, or driver's license) and proof of address (a recent utility bill, rental agreement, or government letter). Our verification team reviews these during business hours, typically completing the check within a few hours. Once verified, you can deposit funds using your chosen payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer). We collect this information to comply with financial regulations and to protect your account from fraud.

Your hoking168 account dashboard gives you control over several settings. You can update your profile information (email, mobile number, password), view your KYC verification status, and track your deposit and withdrawal history. You can see a log of your recent login activity and IP addresses, which helps you spot unauthorised access. You can also add or remove payment methods and set a two-factor authentication option if available in your region. If you need to close your account temporarily or permanently, contact our support team during business hours; we'll guide you through that process and explain any account-recovery options. All account changes are logged for security purposes.

If you initiate a deposit via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or bank transfer and the transaction fails or stalls, first check your payment app or bank to confirm whether money was debited from your account. If funds were taken but did not appear in your hoking168 balance, contact our support team with your transaction reference number (receipt or bank confirmation). We investigate and typically resolve this within one to two business days by either completing the deposit or processing a refund to your original payment method. For withdrawals, if funds do not arrive in your bank account or wallet within the expected timeframe, check that you provided the correct account details and contact support. Withdrawal delays sometimes occur during holidays (Idul Fitri, Idul Adha, Imlek, Nyepi) or high-traffic periods.

hoking168 does not charge fees for deposits or withdrawals. However, your payment provider (online payment, e-wallet, mobile banking, local payment, online payment, your bank) may apply fees depending on their own policy and the transaction type. For example, some banks charge a small fee for transfers above certain amounts, or some e-wallets may deduct a fee for cashing out to a bank account. We recommend checking your payment provider's fee schedule before you transact. The amount shown in your hoking168 dashboard reflects what reaches our platform after any provider fees are deducted. If you have questions about a fee charged by your bank or wallet, contact that provider directly; our support team can advise on hoking168 fees during business hours.

hoking168 offers welcome promotions for new users, but the exact terms vary by region and change over time. We do not advertise fixed bonus amounts or guaranteed percentages in advance. Instead, you'll see the current welcome offer displayed when you log in for the first time or visit the promotions section of your account. Any offer will include terms—such as play-through requirements or game restrictions—that you should read carefully. Our support team can explain the current offer during business hours. Remember that promotions are subject to your jurisdiction's regulations and may not be available everywhere. If you're in Jakarta, Surabaya, Bandung, Medan, or Semarang, the available promotions may differ slightly based on local rules.

Some of hoking168's slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) offer a free-play or demo mode. This lets you try the game mechanics without depositing real funds. Demo balance does not convert to real money; it's for learning only. To access demo mode, look for a "Play Free" or "Demo" button on the game tile. You do not need to log in to your hoking168 account to try demo mode. However, to participate in real tournaments and withdraw winnings, you must have a verified account and deposit real funds. Our live dealer tables (blackjack, roulette, baccarat, Dragon Tiger) do not offer demo mode—they require an active account and a deposit to join. Contact our support team if you'd like recommendations on which games to try first.

We provide English-language support during business hours via live chat on your hoking168 dashboard and by email. Live chat inquiries are answered typically within subject to verification during peak hours and faster during quieter times. Email queries receive a response within one business day. Response times may be longer during major holidays (Idul Fitri, Idul Adha, Imlek, Nyepi) or high-traffic sporting events (Liga 1, Piala Indonesia, Piala AFF finals). If your query requires identity verification or document review, we may ask you to upload additional information, which extends the timeline by a few hours. For urgent account security issues, mention "urgent" in your message and we'll prioritise it. Outside business hours, your message is queued and will be answered when our team returns.