hoking168 Privacy Policy
This page describes what we collect when you use hoking168 and how we keep that data protected. When you create an account, deposit funds, or participate in our slot tournaments and live dealer games, we gather information necessary to verify your identity, process your payments, and deliver our service. We take data security seriously and follow industry-standard practices to ensure your personal information remains confidential.
Our privacy framework covers what we collect, how we use it, who we share it with, how long we keep it, and what rights you have over your information. We serve users across all Indonesian regions—Jakarta, Surabaya, Bandung, Medan, Semarang—and respect local privacy expectations. If you have questions about how we handle your data, our support team is available to clarify during business hours.
What Information We Collect on hoking168
When you register with hoking168, we collect your email address and password. If you wish to deposit or withdraw funds, we require identity verification: a government-issued ID (passport, national ID card, or driver's license) and proof of address (utility bill, rental agreement, or government correspondence). We also collect payment information—the payment method you use (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank account details for mobile banking, local payment, online payment, e-wallet transfers).
As you use hoking168, we collect activity data: which games you play, tournament participation, deposit and withdrawal history, login times, and browsing behaviour within our platform. We may also collect device information—your IP address, browser type, operating system—to support account security and fraud prevention. This data helps us identify unusual activity and protect your account.
Data we collect on hoking168
- Contact information: email address and password
- Identity documents: government ID and proof of address
- Payment methods: wallet and bank account details
- Account activity: games played, tournament entries, deposits, withdrawals
- Device and access information: IP address, browser type, login timestamps
How We Use Your Data on hoking168
We use the information you provide to administer your hoking168 account, verify your identity through our KYC process, and process deposits and withdrawals through our payment partners. When you claim a bonus or enter a tournament, we use your account data to calculate eligibility and prize distribution.
Your activity data helps us maintain platform security, detect fraud, and comply with anti-money-laundering regulations. We also use anonymised data to improve hoking168 features—for example, understanding which tournament timings attract players across Jakarta and Medan, or how many users prefer mobile banking versus local payment for deposits. We never sell your personal information to third parties for marketing purposes.
Third Parties and Data Processors
We work with service providers to deliver hoking168. Our payment processors handle transactions through online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. These partners receive only the information necessary to complete your transaction and must follow strict confidentiality agreements. We do not control their privacy practices, so we encourage you to review their policies as well.
We may also share data with identity verification providers who confirm your government ID and address documents. These processors operate under contract and may store data on servers located outside Indonesia. We ensure all processors meet security standards appropriate to the sensitivity of the data they handle.
We design our data practices around transparency and proportionality: we collect only what hoking168 needs, we explain how it's used, and we protect it with encryption and secure access controls.
Data Retention and Deletion
We retain your identity documents (ID and address proof) for as long as your hoking168 account remains active, plus a reasonable period after closure to comply with regulatory requirements. Your transaction history—deposits, withdrawals, tournament entries—is kept for audit purposes typically for up to seven years. Account access logs and device information are retained for shorter periods, usually between one and two years.
If you request account closure, we delete your account within a standard timeframe. However, we retain anonymised transaction records as required by anti-money-laundering law. If you wish to request data deletion or understand what records we hold about you, our support team can help initiate that process during business hours.
Your Rights Under Our Privacy Framework
You have the right to access the information we hold about you. If you believe any data is inaccurate, you can request correction. You may also request that we delete certain data, subject to regulatory obligations—for example, we may need to keep transaction records for compliance purposes even if you request deletion.
If you have concerns about how hoking168 handles your data, you can lodge a complaint with our support team. We investigate privacy concerns and work toward resolution. Our support team operates in English during business hours and can guide you through the complaint process.
Cookies and Tracking Technologies
When you visit hoking168, we use cookies and similar technologies to remember your preferences, keep you logged in, and understand how you navigate the platform. These cookies are essential for account security and platform functionality. We do not use cookies to track you across other websites or share cookie data with advertisers.
You may disable cookies in your browser settings, but doing so may affect your ability to log in or use certain hoking168 features. We do not require you to accept non-essential cookies to use our core services.
Data Security Practices on hoking168
We encrypt all data transmitted between your device and our servers using industry-standard TLS encryption. Your account password is hashed and not stored in plain text. Your payment information is processed securely through certified payment gateways and is not stored on hoking168 servers unless required for specific functionality.
Our servers are protected with firewalls, intrusion detection, and regular security audits. However, no system is completely immune to breach. If we discover that your data has been compromised, we will notify you as soon as possible and provide guidance on protecting your account.
Cross-Border Data Transfer
Some of our data processors and servers may be located outside Indonesia. By using hoking168, you consent to your data being transferred, stored, and processed internationally. We ensure all international transfers meet security standards appropriate to the data's sensitivity. Your identity documents and payment information are subject to the same encryption and access controls regardless of where they are stored.
Contact and Updates
If you have questions about our privacy practices, you can reach our support team through live chat on your hoking168 dashboard or by email. We respond during business hours and will explain how your data is used, help you access or correct your information, or guide you through deletion requests.
We may update this privacy policy from time to time. Material changes will be communicated via email or through a notice on your account dashboard. Continued use of hoking168 after such updates constitutes acceptance of the revised policy. We encourage you to review this page periodically to stay informed of how we protect your data. For further details, please also consult our Terms & Conditions and Legal Notice